The Impact of Work Stress and the Work Environment in the Organization: How Job Satisfaction Affects Employee Performance?

Abstract

Research to date regarding job satisfaction such as comfort, love of work and working conditions are still a priority used in improving performance results. This is associated with too much workload. Unable to complete work due to stress factors, and less supportive work environment conditions. Managers just give up, but believe they can overcome, and finish. Several other organizations also faced the same thing. Therefore, the purpose of this study is to prove that job satisfaction can change the impact of work stress and work environment conditions on the performance of government employees in the Field of Appointment and Retired Employees in the Office BKN Region II Surabaya. This study uses an explanatory method by distributing questionnaires to 43 government employees in the Field of Appointment and Retired Employees in the Office BKN Region II Surabaya, and path analysis as the analysis technique. The results of the research findings show that work stress and work environment are able to increase employees’ performance positively and give job satisfaction as an important role that employees can accept in achieving their performance. On the other hand, work stress and work environment conditions can indirectly improve performance by providing job satisfaction. This is because the manager’s closeness with employees, always interacting, there is a concern, and the relationship between members in the work environment can bring comfort, thereby reducing stress. Conversely, employees feel like the job itself after obtaining satisfaction, and the results of their performance can be better.