The Impact of Work-related Stress on Job Satisfaction and Organizational Trust during COVID-19 Pandemic

Altanchimeg Zanabazar,Tsolmon Jambal,Sarantuya Jigjiddor,Z Caha,M Ruschak,V Velková

doi:10.1051/shsconf/202213501019

Altanchimeg Zanabazar, Tsolmon Jambal + Show 4 more

Open Access

https://doi.org/10.1051/shsconf/202213501019

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Abstract

One of the industries significantly affected by the Covid-19 pandemic is tourism. As a result of lockdowns, tourism came to a halt, which has caused severe damages not only to tourism-related business but also aviation, hospitality sector, which resulted in unemployment, reduced work hours with minimum salary or temporary leave and even closure the businesses. As a result of the pandemic, 99 travel agencies liquidated their business activities and the revenues of 88 percent of the whole tourism sector reduced and 56 percent of employees were laid off. This paper analyses the impact of Work-related stress on the job satisfaction and organizational trust in the tourism sector during the unprecedented changes related to the Covid-19 pandemic. The survey was conducted online in April-May, 2021 and involved 275 employees working for different travel agencies. Numerous tests are used to verify the proposed hypothesis, such as factor analysis, reliability analysis, correlation analysis and PLS analysis. The results of the survey show that the Work-related stress caused by Covid-19 pandemic has a negative impact on job satisfaction and organizational trust among surveyed employees.

Highlights

The virus, first identified in Wuhan city, the People’s Republic of China in December 2019, quickly spread around the world, was declared as a pandemic by the World Health Organization in March 2020 [1].According to World Travel and Tourism Council, more than 50 million jobs are at risk due to the emerging situation [2].The National Security Council of Mongolia issued Directive No 01/01 “Temporary border shutdown” on January 30, 2020 and introduced lockdown on February 01, 2020
This paper analyses the impact of Work-related stress on the job satisfaction and organizational trust in the tourism sector during the unprecedented changes related to the Covid-19 pandemic
The objective of the study is to investigate the impact of Work-related stress on employee job satisfaction and organizational trust in the tourism sector in the wake of the unprecedented changes caused by the Covid-19 pandemic

Summary

Introduction

The virus, first identified in Wuhan city, the People’s Republic of China in December 2019, quickly spread around the world, was declared as a pandemic by the World Health Organization in March 2020 [1].According to World Travel and Tourism Council, more than 50 million jobs are at risk due to the emerging situation [2].The National Security Council of Mongolia issued Directive No 01/01 “Temporary border shutdown” on January 30, 2020 and introduced lockdown on February 01, 2020. The virus, first identified in Wuhan city, the People’s Republic of China in December 2019, quickly spread around the world, was declared as a pandemic by the World Health Organization in March 2020 [1]. According to World Travel and Tourism Council, more than 50 million jobs are at risk due to the emerging situation [2]. The National Security Council of Mongolia issued Directive No 01/01 “Temporary border shutdown” on January 30, 2020 and introduced lockdown on February 01, 2020. The measures taken by the government made the businesses completely suspend their activities. This applied to businesses operating in tourism and hospitality sectors. Many of them were even forced to file for bankruptcy as well as well as laying off their employees [3]

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