Abstract
Replacing the method of counting inventory from paper count sheets to that of wireless reliably reduced the elapsed time to complete a daily inventory of the storage cooler in a dairy manufacturing plant. The handheld computers delivered immediate prompts as well as auditory and visual feedback. Reducing the time to complete the daily inventory allowed the production planner to prepare the day's manufacturing schedule earlier in the day, thereby leading to more efficient downstream processes. The two inefficiencies noted with the original paper count sheets, such as flipping pages to locate an item in relation to its storage location and hand-entered data into the computer inventory tables, were eliminated immediately at implementation. The role of the organizational behavior management practitioner in designing work procedure changes using technical solutions, requiring a minimum of training, to accelerate key operational processes was examined.
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