The Impact of Twitter on Lawmakerss Political Orientation

Abstract

Organizations have used social media extensively to engage customers, but little is known if such engagement truly influences organizations’ decisions to make them closer to their customers. This paper studies this question in a unique context – the impact of U.S. Representatives’ Twitter engagement on their voting behavior in The Congress. In particular, we consider whether the adoption and frequent use of Twitter make Representatives to vote more in line with the political orientation of their constituents. We constructed a panel data for 445 Members of the 111th U.S. House of Representatives across a period of 24 months. We exploit the variation in joining Twitter across Representatives to identify the impact of joining Twitter on voting behavior. Using fixed effects and difference-in-difference approaches, we found that the adoption of Twitter by Representatives makes them to vote more in line with their constituents. We also found evidence that Representatives who generate more contents on Twitter tend to vote closer to the political orientation of their constituents.