The Impact of Transparency on Driver Trust and Reliance in Highly Automated Driving: Presenting Appropriate Transparency in Automotive HMI

Abstract

Automation transparency offers a promising way for users to understand the uncertainty of automated driving systems (ADS) and to calibrate their trust in them. However, not all levels of information may be necessary to achieve transparency. In this study, we conceptualized the transparency of the automotive human–machine interfaces (HMIs) in three levels, using driving scenarios comprised of two degrees of urgency to evaluate drivers’ trust and reliance on a highly automated driving system. The dependent measures included non-driving related task (NDRT) performance and visual attention, before and after viewing the interface, along with the drivers’ takeover performance, subjective trust, and workload. The results of the simulated experiment indicated that participants interacting with an SAT level 1 + 3 (system’s action and projection) and level 1 + 2 + 3 (system’s action, reasoning, and projection) HMI trusted and relied on the ADS more than did those using the baseline SAT level 1 (system’s action) HMI. The low-urgency scenario was associated with higher trust and reliance, and the drivers’ visual attention and NDRT performance improved after viewing the HMI, but not statistically significantly. The findings verified the positive role of the SAT model regarding human trust in the ADS, especially in regards to projection information in time-sensitive situations, and these results have implications for the design of automotive HMIs based on the SAT model to facilitate the human–ADS relationship.