Abstract
Employees are the heart of an organization as they are the weapons that propel the organization towards its goal. However, to superintend and build them as competent, committed in the long run, it is challenging to experience supportive communication, fair bonding, and more clarity regarding the organization's goal and responsibility. Thus, this research intends to examine the impact of training & development and communication on organizational commitment based on the private bank employees of Bangladesh, especially on the Chattogram division.Through simple random sampling method, the questionnaire was sent to 200 bank employees and a total of 153 responses were perfectly derived as the sample size (Krejcie & Morgan, 1970). The study is analyzed through quantitative analysis and were tested in the statistical software SPSS (version 22). The findings show the significant relationship of training & development and communication that are positively related to organizational commitment. The study suggests that commercial banks should introduce proper training & development measurements that will clarify work activities, objectives, and a supportive communication system that can defend critical issues and relationships in the organization.
Highlights
The banking sector acts as a heart and soul of a healthy economy in a particular country
H1: Communication is positively related to employee commitment
Hypothesis 1: Communication is positively related to employee commitment
Summary
The banking sector acts as a heart and soul of a healthy economy in a particular country. To survive in the competitive arena, everyone prioritizes customer satisfaction. The more resourceful employees are, the more efficient customer services are provided (Laketa et al, 2015). The efficiency of an organization depends on the employee's performance. An employee is regarded as the potential actor and driver of an organization (Santoso & Riyanto, 2020). For more than a decade, there is observed remarkable growth and development in the banking sector of Bangladesh with several newly entered firms. To subsist on the competition, retention of a skilled, loyal workforce is needed, which can deal with the customer more efficiently than other competitors in the country (Rana, 2018)
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