Abstract
This study aimed to explore the role of total quality management (TQM) in educational programs of first grade high schools in Karaj city. The target population included all high school teachers of the academic year 2015-2016. Sample population of 324 persons was selected by random cluster sampling. A questionnaire was used to measure the variables in the study. Content validity of the questionnaire was confirmed by experts. The reliability of the questionnaire was estimated to be 0.89 by Cronbach's alpha coefficient. T-test was used to analyze the data. The results showed that TQM and each of its dimensions affect the effectiveness of training programs and courses in junior high schools in the city of Karaj.
Highlights
Enterprise development depends on the promotion of knowledge, skills, and insights of employees
Author in [12] studied the implementation of total quality management (TQM) in New Jersey schools. He identified five factors which help to implement TQM in organizations: 1) efforts should be based on the improvement process, 2) quality should be identified and defined by customers, 3) everyone must be involved in decision-making, 4) decision must be made based on data and results, and 5) a long-term commitment should be created by top management
This study aims to investigate the impact of TQM on the effectiveness of training programs of first grade high school in Karaj in order to help practitioners and stakeholders to consider TQM and control continuously its indicators to identify the key factors for strengthening the effectiveness of training programs and provide grounds for improving them
Summary
Enterprise development depends on the promotion of knowledge, skills, and insights of employees. Author in [12] studied the implementation of TQM in New Jersey schools He identified five factors which help to implement TQM in organizations: 1) efforts should be based on the improvement process, 2) quality should be identified and defined by customers, 3) everyone must be involved in decision-making, 4) decision must be made based on data and results, and 5) a long-term commitment should be created by top management. This study aims to investigate the impact of TQM on the effectiveness of training programs of first grade high school in Karaj in order to help practitioners and stakeholders to consider TQM and control continuously its indicators to identify the key factors for strengthening the effectiveness of training programs and provide grounds for improving them
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