Abstract
AbstractBefore the Coronavirus pandemic, the fitness industry was a growing sector globally, both in terms of the number of members and clubs; even prior to the global pandemic there were online workouts and technological innovations. With COVID-19, revenues plummeted, and many gyms went out of business. Consumers bought equipment for home use and switched to different types of online or outdoor workouts. This paper aims to investigate how the pandemic affected the fitness sector, and the consumer behavior of former gym members. Our assumption was that the preferences of gym-members had changed, and gyms would have prospered if they had changed their business models and moved to a hybrid model. We conducted in depth-interviews with Hungarian club owners and used an online questionnaire survey to collect data from members of gyms in Hungary. We asked them about exercise habits, home exercise methods, planned future exercise locations, the expectations of customers, safety measures, and service quality. Our assumptions were confirmed. The results may represent useful input for Hungarian fitness centers.
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