Abstract
The COVID-19 pandemic has impacted most industries, including the hospitality and tourism industry. This is one of the first studies to investigate the impact of COVID-19 on the psychological well-being of individuals in the hospitality and tourism industry. With the help of the literature and theories, a theoretical model is developed, which is later validated through structural equation modeling, using a survey of 314 usable respondents from the hospitality and tourism industry. This study finds that coping has a significant mediating effect on individuals’ psychological well-being and that management support plays a considerably significant role in hospitality and tourism employees’ psychological well-being.
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