The Impact of Technology-induced Role Overload and Technology Induced Role Ambiguity on Job Performance: A Mediating Role of Technostress

Abstract

The purpose of this research is to examine employees in software businesses are subjected to a high degree of technological stress, as well as multiple strains such as excess, role unpredictability, conflicts over responsibilities for people participation, a dearth of input, and maintaining up with advances in technology. We first theorize the linear and curvilinear relationships for each of the ICT-enabled employee innovations and then test the proposed relationships by conducting a survey on institutional employees. This study looks into the relationship between technostress, role ambiguity, technology-induced overload, and job performance among workers of Pakistani software organizations. The response data were examined using correlation and regression to ensure reliability. The results indicate a substantial positive link between technology-induced role overload, role ambiguity, technostress, and job performance. The findings provide a deeper understanding of the character of distinct technostress drivers and their interactions with ICT- enabled staff creativity.