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The Impact of Technological Change on Job Satisfaction of Women Garment Workers in Developing Country

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This study deals with the job satisfaction of women workers and managerial policies of garment companies in Bangladesh. The garment industry is the fast growing export sector of Bangladesh. More than three fourths of total foreign earnings of the country come from this sector. This sector has a low labor cost advantage in producing garments. The manufacturing technology of garment production has been changing from labor-intensive to more sophisticated and capital-intensive production. This change creates dissatisfaction for the lower skilled workers because of their inability to adapt to the new manufacturing process. Work dissatisfaction reduces the performance of workers and, in turn, company performance is negatively affected. Hence, the strategies related to the use of sophisticated technology and to manage human resources for the production of garments for the international markets are crucial. Therefore, this study evaluates the impact of technological change on job satisfaction of women garment workers in Bangladesh. It also explores the strategies for decreasing dissatisfaction of lower skilled workers. The study identifies the relationship between job satisfaction and the overall impact of the change. A set of job satisfaction variables was developed from the Technological Change Survey (Slem and Levi, 1995). The overall impact is defined as how workers see the impact of change on income and benefits to the family, and the identity they have as a wage earner. The specific relationship between job satisfaction and the overall impact shows that fair pay, task significance, bureaucracy, conflicts, and sharing information are significantly related. Task significance and information sharing are positively related to the overall impact. Fair pay, bureaucracy, and conflicts are negatively and significantly related to the overall impact. Less fair pay, high bureaucracy, and more conflicts cause a limited positive overall impact on women workers. The positive relationships to technological change include improvement of task significance, salary increase, improvement of the quality of supervision, improved co-workers relations and increase benefits. The negative consequences are unfair pay, work dissatisfaction, bureaucracy, conflicts between management and workers, decreased information sharing, and decreased promotions for workers. Managers, in such a situation, may not be able to resist the increasing change required because of the new technologies but they can do more to manage the change through reducing the level of unfairness in all respects, the level of bureaucracy, the level of conflicts between workers and management, and increasing information sharing with workers. This could be achieved through appropriate human resource policies such as, fair pay, rewards for work, attention to the subordinates' feelings, work redesign, communicating company goals to workers, sharing information, increasing benefits, increasing promotions, and above all providing more skill training to women garment workers.

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Bangladeshi female readymade garment (RMG) workers' experience of sexual harassment in the workplace raises concerns about the overall working conditions of the garment sector. Female workers' feelings of being unsafe and threatened in the workplace have been considered an alarming issue for international buyers/brands who aim to ensure sexual harassment-free workplaces as a condition of sourcing clothing items. We hypothesise that the frequent experience of sexual harassment among Bangladeshi female RMG workers tends to be associated with (i) age, (ii) marital status, (iii) night shift (working during night time), (iv) non-existence of anti-sexual harassment cells (a formal body/committee works against sexual harassment incidence in the workplace), (v) trade union activity, and (vi) factory location and types. To our knowledge, there has been no previous research on the experience of sexual harassment by female garment workers and its connections to such a variety of occupational and geographical factors. By addressing this gap, the present study aimed to investigate the prevalence and risk factors associated with female garment workers' experience of sexual harassment. Cross-sectional data were collected from 332 (mean age = 26.10 years; SD = 6.54 years) currently employed female garment workers in Bangladesh, between February and July 2018. Data were analysed using bivariate and multivariate logistic regression modelling. In the past 6 months, nearly one-quarter (22.0%) of workers reported experiencing frequent sexual harassment inside the factory, mainly by male co-workers (37.0%), supervisors (32.9%), security guards (27.4%), and factory owners (2.7%). Workers from the factories located in Chattogram (a peripheral region compared to Dhaka) reported a higher frequency of sexual harassment than those working in factories located in Dhaka (the capital city of Bangladesh). Overall, the percentages of unmarried and young female workers who experienced sexual harassment were almost double compared to married and aged female workers. Workers' frequent experience of sexual harassment at the workplace was associated with factory location (β 0.67, 95%CI 1.02, 3.76), night shift (β 2.58, 95%CI 6.92, 25.18), and non-existence of an anti-sexual harassment cell inside the factory (β 0.62, 95%CI 0.97, 3.55). Urgent improvements in overall workplace conditions and anti-sexual harassment programmes are needed to safeguard female workers in the Bangladeshi RMG sector.

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