Abstract
This study investigates the impact of task definition, a situational measure, on storeattribute saliences and store choice for do-it-yourself (DIY) products. Five types of task definitions experienced by shoppers of do-it-yourself products were identified and linked to store attributes. A survey of DIY shoppers revealed that task definitions were related to both store choice and store-attribute saliences. The study has important implications for retailer format strategies as well as for the interpretation of store evaluation processes, satisfaction, and loyalty.
Talk to us
Join us for a 30 min session where you can share your feedback and ask us any queries you have