Abstract
This study aims to analyze the effect of system quality and information quality on user satisfaction and its impact on user performance.The sample selection technique uses purposive sampling is a technique of determining the sample based on specific considerations, which are based on certain characteristics that are considered to have a close relationship with the characteristics of the population that have been previously known in other words the sample units contacted are adjusted to specific criteria applied — based on research objectives. The testing of the hypothesis used is the Structural Equation Modeling (SEM) approach with variance-based structural equation testing, better known as Partial Least Square (PLS) v.3.0.The results of this study indicate that system quality has a significant positive effect on user satisfaction, information quality has a significant positive effect on user satisfaction, and user satisfaction has a significant positive effect on system user performance.
Highlights
Competition in the business world will inevitably become increasingly complex due to the globalization process in the international economy, and companies compete to improve excellence in various ways
Verification Analysis Results The measurement model is a combination of latent variables with indicators, variables in this study following the Effect of Quality System, Information Quality on User Satisfaction And Its Impact on User Performance of SAP Systems (System Application Product in Data Processing)
Effect of System Quality on User Satisfaction The results of the descriptive analysis of system quality have respondents' responses of 84.76% in the first category which means that the quality of the SAP system has been considered good enough for users at the head office of PT
Summary
Competition in the business world will inevitably become increasingly complex due to the globalization process in the international economy, and companies compete to improve excellence in various ways. The development and use of information technology play an important role in existing business processes (Olalla, 2000). Today almost all business sectors involve technology as an intermediary and the core of economic transactions that occur. Technology provides a variety of more benefits to support the survival of the company. One of the technological products is the information system. Even in some fields of industry, the use of information systems is a must. Information systems and information technology are fundamental structures that must be owned by a company to carry out operational activities. Information technology is a combination of computer technology and telecommunications with other technologies such as hardware, software, databases, network technology, and other telecommunications equipment
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