Abstract
Research background: The priorities of informatization cover a wide range of areas that need to be constantly addressed in the business sphere in the period of globalization. Optimization and automation of public administration processes together with the priority of categorization of services according to life situations ensures a qualitative change in the provision of public administration services. The paper deals with the influence of strategic management on the development of the Integrated Service Point to support the competitiveness of the national postal operator as a strategic partner of e-Government in the conditions of globalization. Purpose of the article: It is the implementation of primary research, which is focused on finding out the impact of strategic management on the development of ISP. The research is focused on potential new services that would be welcomed by customers - citizens of the Žilina self-governing region at the ISP workplace operated by Slovak Post. As part of the development of strategic management at Slovak Post, the acceptance of new services at the ISP workplace may lead to higher customer satisfaction and the acquisition of new potential customers and thus to the promotion of competitiveness in the conditions of globalization. Methods: The article uses methods such as excerpting, analysis of the current state, statistical methods, primary research, induction, deduction, etc. Findings & Value added: The output of the research is the creation of a proposal for a technological process that customers would welcome as a new ISP service of Slovak Post to support competitiveness in the development of e-Government in the conditions of globalization.
Highlights
It was necessary to carry out primary research, which focused on potential new services that would be welcomed by individual citizens of the Žilina Region at the Integrated Service Point (ISP) workplace
As part of the implementation of the primary research, it was necessary to find out from the citizens of the Žilina region what new approach they would adopt in the field of eGovernment at the ISP workplace
It is necessary to design the technological procedure of the new approach at the ISP workplace, which is the conversion of a document from an electronic mailbox
Summary
It is a concept that was rarely used until the 1990s, but processes of globalization had been happening for centuries. [5] The migration of educated people is one of the consequences of globalization Such migration occurs in various sectors and one of them are the areas of informatization, digitalisation, and the area of the public sector, which is eGovernment. Most authors define the e-Government as system that uses Information and Communication Technology (ICT) in order to provide citizens with a better public services. [9] E-Government increases the convenience and accessibility of government services and information to citizens. Most authors define the e-Government as system that uses Information and Communication Technology (ICT) in order to provide citizens with a better public services. [6, 7] In other words, e-Government refers to the use of ICTs by governments to promote access and delivery of government services and operations for its citizens. [8] Electronic government aims to make public institutions more transparent and accountable. [9] E-Government increases the convenience and accessibility of government services and information to citizens. [10, 11] Electronic government is a global trend with far-reaching benefits if implemented in the optimal way. [12] All nations, whether they are developed or developing economies, invest in the development of strategies furthering their e-government agenda. [13]
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