Abstract
Qualified human resources are needed to support the organization's strategic objectives and improve the organization's services to the community. Innovative, creative, ethical, and never-ending learning are human resource qualities required in today's Digital Age. This work presents a quantitative research model based on an e-survey with 460 BPS employees as respondents, analyzed using the Structural Equation Model. The findings of this study show that soft-skills competency, teamwork, and innovative work behavior have a substantial impact on the quality of human resources BPS. Altruism, soft-skills proficiency, and teamwork indirectly improve quality human resources BPS through innovative work behavior. In management practices, an organization's policymaker might set policies based on a model of human resource quality that significantly impacts the organization's Vision, Mission, and Strategic Goals.
Sign-in/Register to access full text options 
Talk to us
Join us for a 30 min session where you can share your feedback and ask us any queries you have
Schedule a callMore From: The International Journal of Business & Management
Disclaimer: All third-party content on this website/platform is and will remain the property of their respective owners and is provided on "as is" basis without any warranties, express or implied. Use of third-party content does not indicate any affiliation, sponsorship with or endorsement by them. Any references to third-party content is to identify the corresponding services and shall be considered fair use under The CopyrightLaw.
