Abstract
PurposeThe purpose of this study is to examine the direct impact of social intelligence and collective self- efficacy on two components of service providers’ performance: extra-role performance and intra-role one. The study also investigates the indirect effect of social intelligence on service providers’ performance and its components via the mediating role of collective self-efficacy.Design/methodology/approachThis study was undertaken to develop a conceptual framework that integrates social intelligence, collective self-efficacy and service provider’s performance constructs in one framework. Data was collected from 220 physicians in the Egyptian governmental hospitals. Confirmatory factor analysis explored the latent structure of the research constructs. The current study used structural equation modelling to test the research model hypotheses.FindingsThe study finds that social intelligence was positively associated with service providers’ performance. The results also support the significant effect of social intelligence on the two main dimensions of service provider’s performance: extra-role (contextual) performance and intra-role (task) performance. Moreover, the results indicate that social intelligence competences provide a basis for collective self-efficacy and service providers’ performance for physicians in the Egyptian governmental hospitals.Research limitations/implicationsThis study collected data based on a cross-sectional design, so further studies could test the theoretical model by using longitudinal studies’ data, which give the study results more accuracy of results and support generalizing the results. This study considers the synergistic effects between social intelligence and collective self-efficacy on service providers’ performance and sheds new light on bringing new drivers for developing extra- and intra-role dimensions of service provider performance in service literature.Originality/valueThis study is one of the first studies that integrate social intelligence and collective self-efficacy with service providers’ performance and its dimensions in one framework. This study contributes to knowledge by integrating the social exchange theory with the cognitive theory in one study.
Highlights
This study was undertaken to develop a conceptual framework that integrates social intelligence, collective self-efficacy and service provider’s performance constructs in one framework
This study considers the synergistic effects between social intelligence and collective self-efficacy on service providers’ performance and sheds new light on bringing new drivers for developing extra- and intra-role dimensions of service provider performance in service literature
Notes: Date 27 June 2020; *We reviewed and analysed the abstracts of the most relevant articles to our study; **SI = social intelligence; CSE = collective self-efficacy; Service provider performance (SPP) = service provider performance; E = Egypt of collective efficacy in strengthen the linkage between SI and service providers’ performance or its dimensions
Summary
One of the main aims of this study is to explore how to enhance the performance of Egyptian governmental hospitals to compete private hospitals. This study seeks to explore new practical methods or strategies to enhance the performance of service providers in the Egyptian governmental hospitals through focusing on physicians’ social intelligence (SI) competences and encouraging their collective self-efficacies. This study aims to creating new innovative strategies to enhance service providers’ performance in Egyptian governmental hospitals. The collective efficacy concept is an essential addition to the study of organizational environment because people are social beings and rely upon each other to find solutions to problems relevant to improve their work performance (Bandura, 1986). The main contribution of this study is to explore the role of collective employees efficacy in strengthening the positive effect of SI on service provider’s performance in the Egyptian governmental hospitals. After reviewing the abstracts for most relevant articles (Table 2) that integrate SI, collective employee efficacy and service providers’ performance, we found absence for studies that link the three concepts in one framework, and there is scarcity in studies that explore the role
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