The Impact of Social Capital on Knowledge Sharing and Work Performance of NPOs in Public Web Portals

Abstract

The purpose of this paper is to show that NPOs’social capital affects the knowledge sharing and the work performance of public web portals. Accumulated social capitial influence collaboration in government projects. Building of social capital as an asset for network, trust, participation etc, effectively enhances the collaboration of government web portals. A survey was conducted and data was collected from those NPOs participating in The CulturalWeb Portal. SEM data analysis indicated that resource network and common goal participation directly influenced knowledge sharing and work performance of public web portals. Especially, inter-organization knowledge sharing (IKS) indirectly impacted the relationship between social capitial elements and the work performance of NPOs. For NPOs to have trust in government policy efforts are required. This study provides an understanding of why social capital is essential for NPOs’ IKS and work performance through public web portals.