The Impact of Servant Leadership on Job Satisfaction and Turnover Intention Using Employee Engagement as a Mediating Variable at Community Health Care Centers in Bengkayang

Abstract

Aims: Leadership in health care centers is crucial and it has been facing challenges. Servant leadership is a type of leadership application in the health care sector. This study aims to determine the impact of servant leadership on job satisfaction and turnover intention using employee engagement as a mediating variable.
 Study Design: Explanatory research
 Place and Duration of Study: The study was conducted in April 2023 to May 2023 at community health care centers in Bengkayang. The authors began by identifying phenomena and problems, assessing object- related problems, developing a conceptual framework, conducting interviews, and distributing questionnaires.
 Methodology: This study was done using a quantitative method. The data was collected through a questionnaire involving a total of 155 respondents using a targeted purposive sampling technique. The data was analyzed usingSEM – PLS (Stuctural Equation Model - Partial Least Square).
 Result: The servant leadership has a negative and significant impact on turnover intention and a positive and significant effect on job satisfaction. Meanwhile, the servant leadership also has a significant relationship with job satisfaction and turnover intention when mediated by employee engagement.
 Conclusion: The servant leadership has a direct or indirect relationship with job satisfaction and turnover intention.