Abstract
This study aims to investigate the impact of retailing antecedents on Organizational Citizenship Behavior through job satisfaction of front line employees in Arabic Bank branches at Amman Capital. The study’s population included all front line employees in these branches at Amman Capital totaling (52) branches. The study sampling unit consists of individuals working at front line servicing clients in these branches totaling (235) individuals, where 235 questionnaires distributed at the surveyed employees, retrieved (232) and excluded (5) which comes to a total (227). To achieve the study objectives, the study used quantitative (descriptive analytical approach) through different statistical tools, most notably multiple regression analysis.
 
 The study showed number of results namely: The retail system antecedents (Leadership support, Empowerment and Professional Development) impacted the organizational citizenship behavior of frontline employees of Arabic Bank.
 
 The study is proposed a few recommendations for Arabic Bank branches; The managerial practices of Arabic bank management are better to link OCBs and job satisfaction, view it as a base to their strategies to manage the frontline employees.
Highlights
The organizational behavior of citizenship (OCB) has an important role in the literature of organizational theory, and organizational Behavior
Table (3) displayed the results of the total means and standard deviations of (Leadership support, empowerment, and professional development) which = (4.236, 4.198, 4.101) respectively, the means values indicated that the respondents perceived their organization positively, and they got satisfactory levels of support from their leaders, and sufficient levels of authority delegation and power to participate in decision making process, and the organization provide them with the needed development activities, the table shows the total mean of the questions that measured Job satisfaction (3.74) which signalized that the respondents are satisfied with the supportive activities provided by their organization
The study aims to shed light on the impact of
Summary
The organizational behavior of citizenship (OCB) has an important role in the literature of organizational theory, and organizational Behavior. The main function of OCB is to ensure employees satisfaction, and to improve their performance (Kunda, Ataman, & Kartaltepe, 2019). In 1988 Organ confirmed the informal voluntary core of the OCB, Somech & Drach-Zahavy (2004) clarified that if the individual is performing a predefined role or is fulfilling a formal obligation, this is not a proof of the OCB. Such behavior should not be officially reimbursed as it must be outside the formal roles of employees within the organization (Jiao, Richards, & Zhang, 2011)
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