Abstract
We investigated the impact of a personalized telephone call reminder for patients that had not confirmed their clinic appointment, in addition to automated reminders, on monthly no-show rates. Our data revealed a reduction in the monthly no-show rate from 16.0% (SD=3.91%) before the intervention to 13.1% (SD=0.27%, P=0.0997) after the intervention, which was not statistically significant. The standard deviation of the no-show rate with the intervention was reduced, leading to a predictable monthly no-show rate (range 12.93%-13.51%). Thus, the number of patients attending clinic was more predictable. This study highlights the need for additional investigation of factors associated with appointment nonadherence in pediatric dermatology.
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