The Impact of Perceived Organizational Support on the Quality of Educational Services at Arab Universities

Muhammad Falah Ali Al-Khawaldeh,Khalid Bin Madhi Muhammad Hakami

doi:10.5539/mas.v14n2p57

Abstract

The current study explored the impact of perceived organizational support on the quality of educational services at Arab universities. The descriptive analytical approach was used with a total sample consisting of 215 participants, from Jizan University, and participants from the International Islamic Sciences University. The results of the study showed that the level of both the perceived organizational support and the quality of educational services in universities, the study sample was medium. The results also showed a significant impact of the perceived organizational support on the quality of educational services at Arab universities. In addition to that, there are significant differences at the level of (&alpha; &le; 0,05) in the quality of educational services level (quality of academic and administrative services, and the quality of facilities and equipment and quality of reputation) at Arab universities that can be attributed to (gender). And no significant differences at the level of (&alpha; &le; 0,05) in the quality of educational services level (Quality of academic services, quality of administrative services, quality of facilities and equipment and quality of reputation) at Arab universities, that can be attributed (to experience and work nature). The study recommended the necessity of raising the level of perceived organizational support and raising the quality of educational services at Arab universities.

Highlights

University education is the focus of attention of all countries, due to the great role that university education plays in preparing and making future generations, the main drive for economic and social sectors (Sady et al, 2019)
This study aims mainly to identify the impact of perceived organizational support on the quality of educational services at Arab universities from the point of view of academic and administrative workers
Statistical methods were used by using the Statistical Packages for Social Sciences (SPSS). In this part of the study, the study questions will be answered to identify the study results related to the impact of perceived organizational support on the quality of educational services in Arab universities, and the following are the results

Summary

Introduction

University education is the focus of attention of all countries, due to the great role that university education plays in preparing and making future generations, the main drive for economic and social sectors (Sady et al, 2019). Given the increasing pressure on governments by students, parents, and the labor market to improve universities for their educational programs, care must be taken to improve the quality of education (Al-Haddad et al, 2018). In this context, the processes to improve the quality of higher education require universities to pay attention to internal processes, including perceived organizational support, which refer to employee’s perception concerning the extent to which the organization values their contribution and cares about their general well-being (Jayasree & Shella, 2012)

Objectives

Results

Conclusion