Abstract
Mobile cellular providers need to continuously upgrade their human resources capability to cope with market demand. In a high technology organization, knowledge is crucial to beating the competition. To accelerate knowledge dissemination, organizations can optimize their employees to share their experience and knowledge with others. This study examines the role of organizational support and affective commitment in enhancing knowledge-sharing willingness. We used a questionnaire to collect data from cellular companies in Jakarta, Indonesia, receiving 237 useable responses. The study reveals that if employees perceive that the organization provides adequate support, they become more willing to share their knowledge with others. Adequate support also increases emotional commitment, which in the end proves valuable to drive the willingness to share. Thus, affective commitment plays a mediating role in the relationship between perceived organizational support and knowledge sharing. These findings provide new insight into how to enhance the spirit of sharing between employees.
Highlights
Knowledge is an essential resource for any organization, especially in profit-oriented companies
As all the variables passed the reliability testing, we can continue to the subsequent testing fit analysis, namely the Structural Model Fit Analysis or Hypothesis Analysis
Fit or Hypothesis Testing is checking the P-Value with the significant level at 0.05 or comparing the Construct Reliability (CR) (Critical Ratio) score with the t-table (1.96) (Sekaran & Bougie, 2016)
Summary
Knowledge is an essential resource for any organization, especially in profit-oriented companies. This is because knowledge can create a sustainable competitive advantage so that organizations can be ready to face future challenges (Demerouti et al, 2015). Knowledge management should become a priority in today's organizations. The collection of and learning new knowledge are the first steps in managing knowledge and using learned knowledge to achieve business goals. Most organizations stop at this point; when their problems are solved, they tend to forget that they have essential knowledge which helps them succeed. A variety of knowledge that has been acquired and utilized should be stored
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