Abstract
This study aims to examine the impact of emotional intelligence and job satisfaction on organisational commitment. Data are collected from sample of 102 employees working in the Arab Bank which is a one of the most important bank in Jordan. The multiple regression analysis is used to analyze the proposed hypotheses. The results indicate that emotional intelligence and job satisfaction have strong and positive impacts on organizational commitment. Lastly, the implications of this study provided support for the scholars of organizational factors, particularly in banking sector.
Highlights
Nowadays, emotional intelligence is recognized as a one of the solutions for increasing employees’ job satisfaction and organizational commitment (Aghdasi, Kiamanesh, & Ebrahim, 2011)
The result from the analysis of first hypothesis reveals that there is high significant relationship between emotional intelligence and organizational commitment. This means, it is possible to increase the organizational commitment of the employees through their emotional intelligence
The results of the current study strengthened with the result of the Kumari and Priya (2015), who tested the same relationship between emotional intelligence and organisational commitment among employees in public sector banks in Dehradun (U.P.) India
Summary
Emotional intelligence is recognized as a one of the solutions for increasing employees’ job satisfaction and organizational commitment (Aghdasi, Kiamanesh, & Ebrahim, 2011). Organisations in general and banking sector in particular, cannot continue ignoring staff high organisational commitment, as they considered a key factor in their existence (Kumari & Priya, 2015). In this regard, Hafiz (2017) argues that organisational commitment a basic issue for the owners of companies and management such as banks.
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