The Impact of Non-Standard Hours on Turnover Intentions: Evidence from Telecom Sector

Abstract

This research examines associations between non-standard hours and turnover intentions while stress and job satisfaction playing its role as mediator. Non-standard hours refer to working outside 9am-5pm hours Monday to Friday, turnover intention refers to cognizant and deliberate willingness of an employee to leave the organization currently working with. Job satisfaction is the extent to which people like their jobs and stress is a deviation from normal psychological or physiological functioning caused by exigencies in the individual's immediate environment. Data from 250 employees were collected in telecom sector of Islamabad; the researcher has divided data into two categories “standard and non-standard hours” as per respondent selection. Regression is run to analyze the relationship between non-standard hours and turnover intention and the results are significant. For the mediation (stress, job satisfaction) process by preacher and Hayes researcher has applied model 6 and result are significant which shows that job satisfaction and stress working as mediator between non-standard hours and turnover intention. Results provide evidence that non-standard hours must be addressed in order to improve job satisfaction and stress related issues as turnover ratio of non-standard is high. Researcher show the detrimental effects of non-standard hours on employee health and turnover intentions, and the result have implications for employers, human resources manager, trade unionists and government policy makers.