Abstract

The assessment of expectancies and experiences concerning the effects of new applications in different occupations and age groups were analyzed as one part of a longitudinal study conducted in 1985 and 1987. Also, respondents’ own subjective feelings of mastering the applications were studied. The follow‐up sample consisted of 803 employees in four banks and two insurance companies in Finland. New integrated and flexible on‐line systems were implemented in most of the target organizations. The questionnaire method was used in 1985 and 1987. In general, new computer applications were experienced to have more often increased than decreased positive characteristics at work Both the occupational groups and the age groups differed significantly in their expectancies and experiences of the applications. Analyses of variance showed that the expectations about the effects of new applications on job complexity, autonomy, social interaction, and job appreciation differed significantly according to occupation in 198...

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