Abstract
The scientific paper aims to examine the influence of marketing communication tools on the innovation of small and medium-sized enterprises increasing in the Slovak Republic. Nowadays the most companies struggle with business revenue due to the pandemic situation of COVID-19 disease. Many business processes moved to the online area, especially daily workers cooperation, communication with customers, sales support, and almost all types of marketing activities. Experience has shown that the key to success in business is the adequate setup of the communication tools. This issue is important not only in the company, but it took a crucial role in the communication with customers. Customers had to adapt to the new COVID-19 situation that dramatically changed their shopping habits. The survey responses were divided into two basic groups focused on traditional marketing and modern (online) tools. The research rests on data from the interviews with 825 managers or owners of small and medium-sized enterprises of the Slovak Republic. Data were examined using descriptive and regression analysis. The presented results showed that traditional and modern tools of marketing communication impacted increasing the innovation of companies. Besides, the impact of business internationalization on increasing business innovation has been demonstrated. The results were supplemented using various modern marketing tools. For evaluating these results, the method of calculation of constructed surface polygons was used. The findings showed that modern marketing communication tools were better for innovative companies than for non-innovative ones. This difference is up to 14.7%. Moreover, the findings showed many possibilities for improving modern marketing communication tools such as artificial intelligence in online communication through mobile marketing applications, analytical tools, or chatbots.
Highlights
Over the decades, digital technologies have changed communication, doing business, producing goods and services
The results correspond to the findings presented in research in recent years, where the growing importance of modern marketing communication tools is evident (Nieves-Casasnovas and Lozada-Contreras, 2020; John and De'Villiers, 2020; Svajdova, 2019; Sabaityte et al, 2018)
One of the key findings indicated the modern methods of communication had a significant impact on the companies' innovation
Summary
Digital technologies have changed communication, doing business, producing goods and services. In the last two years (due to COVID-19), buying those goods was changed They have changed the way of life, work, and free time. This very rapid development can have many promises for the future. It could show many opportunities, especially in digital business, which involves creating wealth for individuals or groups and improving the quality of life. The European Commission has stated that these are mainly shortcomings in online skills, consumer protection, or excessive industrial reorganization. The European Commission has stated that these are mainly shortcomings in online skills, consumer protection, or excessive industrial reorganization. (European Commission, 2015)
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