The Impact of Knowledge-Based Trust (Kbt) on The Adoption and Acceptability of Cashless Economy in Nigeria

Abstract

The introduction of cashless policy in Nigeria had gained a number of reactions over the adoption of cashless economy (or cashless banking). The implication of this is that not many people have the understanding of the benefits the cashless system would accrue to entire Nigerian populace. Although, many have argued that the technological infrastructures available for the implementation of the cashless economy is still a matter of concern. This study attempts to examine the impact of integrating Technology Acceptance Model (TAM) with Knowledge-based Trust (KBT) on the adoption and acceptance of cashless economy among Nigerian populace. We designed a paper-based questionnaire to harvest people’s view about their intention on the adoption of cashless economy in Nigeria as well as their readiness to accept the policy. Consequent upon the impact of trust on the acceptability of the cashless economy, we formulated some hypotheses which was analysed with the use of T-statistics. The results of the hypothesis testing indicate that the integration of KBT with TAM has a significant relationship on intention towards the adoption and acceptance of cashless economy in Nigeria.