Abstract
The COVID-19 pandemic has severe psychological and psychosocial impacts on hotel workers. This study examines the causal direct impact of both job insecurity and distributive injustice, which were common in hotels post COVID-19, on social loafing behavior among hotel workers, and the indirect impact through turnover intention. Data were collected from 850 hotels workers in the Kingdom of Saudi Arabia. Using results obtained through structural equation modeling (SEM), the spread of both job insecurity and distributive injustice positively and significantly influences turnover intention among hotel workers post the COVID-19 pandemic. The results also found that turnover intention fully mediates the influence of both distributive injustices on social loafing behavior. On the other side, it partially mediates job insecurity on social loafing behavior among hotel workers. Implications for scholars and practitioners as well as limitations of current research are discussed.
Highlights
The COVID-19 pandemic has severe psychological and psychosocial impacts on hotel workers
This research draws on Social Exchange Theory (SET) and examines the direct impact of job insecurity and distributive injustice post COVID-19 on social loafing behaviors among hotel workers and the indirect influence through turnover intention
This research examines the direct influence of distributive injustice and job insecurity on social loafing behavior and the indirect influence through turnover intention
Summary
The World Health Organization (WHO) reported the 2019 Novel Corona Virus Disease (known as COVID-19) as a worldwide pandemic in the first quarter of 2020. COVID-19 pandemic has helped the spread of the perception of job insecurity among hotels workers and has negatively affected their attitudes and behavior [8]. This research draws on Social Exchange Theory (SET) and examines the direct impact of job insecurity and distributive injustice post COVID-19 on social loafing behaviors among hotel workers and the indirect influence through turnover intention. This research examines the direct influence of distributive injustice and job insecurity on social loafing behavior and the indirect influence through turnover intention. It is expected that turnover intention post COVID-19 would have a mediating role in the impact of both distributive injustice and job insecurity on social loafing behavior. The research is among the new attempts that examine the psychological impact of COVID-19 on hotel workers and on their attitudes and behaviors. The research contributes to the academic body of hospitality literature and the practices of the hospitality industry in relation to the creation of an appropriate working environment in the new normal to achieve positive attitudes and behaviors among hotel employees
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