The impact of IT capabilities on organizational performance: A Mediated Moderation Approach

Abstract

This paper’s aim is to investigate IT capabilities’ influence on organizational performance within the hospitality industry. Specifically, it analyzes the indirect effects of sustainability practices and service quality on the relationship between IT capabilities and organizational performance. Top management support’s moderating effect is also examined. Using a three-wave, time-lagged methodology, 507 managers of hotels took part in the study. IT capabilities directly and indirectly influence organizational performance. Specifically, the study found that sustainability practices and service quality indirectly effect the IT-capabilities–organizational-performance relationship. Further, top management support moderates the influence of IT capabilities on organizational performance. By testing the indirect effect of sustainability practices and service quality on the IT-capabilities–organizational-performance relationship, this paper contributes to hospitality by revealing the association between IT capabilities, sustainability practices, service quality, top management support and organizational performance.