The impact of integrating enterprise resource planning systems with business intelligence systems on decision-making performance: an empirical study of the semiconductor industry

Abstract

There is currently a trend for companies to invest in business intelligence (BI) systems and integrate them with their original enterprise resource planning (ERP) systems in order to enhance their management decision-making capability. Even though, much attention has been paid to decision-making benefits of integrated systems in practice, limited academic research has investigated the issue of decision-making improvement. Therefore, the motivation for this paper is to examine the impact of integrated ERP and BI (abbreviated as ERPBI) systems on decision making performance (DMP) and introduce a comprehensive measurement instrument for assessing that impact. A survey was conducted involving 108 companies in the semiconductor industry in Taiwan. The results of the survey indicate firstly, that ERPBI system usage in organisations is positively related to DMP. Secondly, organisations using ERPBI systems achieve higher levels of decision-making performance compared to organisations which only use ERP systems.