Abstract
The problem of sustainable business excellence has been investigated according to different aspects in different fields. For a more detailed analysis, it is necessary to develop an integrative sustainable business excellence model, respecting the baseline model of business excellence according to the European Foundation of Quality Management, with the possibility of defining the relationships and levels of significance of different variables. The primary goal of this paper is to present a developed integrative model to simulate the effects of information and communication technologies, and quality and effects of leadership improvement, as independent variables, on sustainable business excellence in higher education institutions, as a dependent variable. The model was developed by applying dynamic system techniques and evaluated by using statistical methods. In the sample of 17 Serbian and 21 Russian universities, the authors analyzed the information and communication support, leadership and quality, and their impact on sustainable business excellence. According to the simulation analysis, it was concluded that the EFQM model of self-assessment could help produce a more customer-oriented culture in HEIs, through ICT support, leadership and quality criteria enhancements.
Highlights
Higher education has always been a driver of development for an entire society, as it influences the growth of the economy, culture and individual career development
The results show a significant relationship between higher education institutions (HEIs)’ leadership, information and communication technologies (ICT) support, quality and sustainable business excellence (SBE)
This paper aimed to examine issues in implementing a modified EFQM excellence model for self-assessment within HEIs in Serbia and Russia in order to determine sustainable excellence, because achieving sustainable excellence has become a condition for survival in the global economy
Summary
Higher education has always been a driver of development for an entire society, as it influences the growth of the economy, culture and individual career development.higher education is an area that is constantly exposed to requests for the continuous improvement, competitiveness and sustainable development of all of the processes carried out in higher education institutions (HEIs) [1,2]. According to Temponi [3], continuous improvement and sustainable development in academic institutions means exploring the needs and expectations of the institutions’ stakeholder base—which may be students, staff, accreditation agencies, community members, governments and state institutions—re-evaluating the effectiveness of programs and total quality initiatives at large. EFQM Model for Bussiness Excellence in HEIs. Initially, only industrial organisations used excellence models to achieve business excellence and success, such that business excellence was associated only with these organisations. Only industrial organisations used excellence models to achieve business excellence and success, such that business excellence was associated only with these organisations These excellence models were constructed by particular bodies that have helped industrial organisations to implement them [35]. The EFQM BE model has nine initial criteria covering enablers and results
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