Abstract
Job satisfaction has become the target of many organizations which sought to achieve it through various practices to motivate the employee and give the best in their jobs. The major purpose of this research is to examine the impact of human resource management HRM practices on job satisfaction in Jordanian telecommunication firms. The data used in this study were collected through a survey questionnaire was designed and adapted to fit the scope of the study and measuring the variables involving in this work to provide new valued insights from 223 samples from three different telecommunication firms operating in Jordan named Orange, Umniah and Zain. This sector has an essential contribution to this sector in the national economy and foreign investment. The results showed a positive impact of HRM practices on job satisfaction which consists of three constructs in this research name workplace environment; incentives and rewards; and job security. The findings were consistent with some studies and found a significant effect of the different activities of HRM on job satisfaction. The research also provides several helpful implications for practitioners and academicians to make new studies and filling the existed research gap by examining new variables handles contemporary issues and providing innovative business solutions. Keywords : human resource management; job satisfaction; telecommunication firms; Jordan. DOI: 10.7176/EJBM/12-17-02 Publication date: June 30th 2020
Highlights
The Jordanian telecommunication sector has evidence a large rate of economic growth over the last few years and the total assets of Jordanian telecommunication which Jordan is one of the fast-growing telecommunication markets in the region
5.Conclusion The research examined the impact of the HRM practices on job satisfaction among telecommunication firms in Jordan
The current work proved a statistically significant impact of the different identified HRM activities according to the different participants’ levels towards their perception of job satisfaction. the study concluded that the effect of several HRM practices on job satisfaction was at the significant level, the results provided were considered as the questionnaire method that used to achieve objectives of the study, it offered a remarkable result to the related studies in the same field due to the expected various opinions of the sample as well as the organizational structure existed in the selected population which being surveyed
Summary
The Jordanian telecommunication sector has evidence a large rate of economic growth over the last few years and the total assets of Jordanian telecommunication which Jordan is one of the fast-growing telecommunication markets in the region This development has changed Jordan's economy its image from a slow-growing low technology economy to a high-desired market of new innovative investors. The competitiveness of this sector has reached revenue of $681,710,762 in 2017 and the IT services industry continues in developing and stabilizing the national economy (Hamdoun et al, 2016). These service features have indications of services organizations in terms of managing the operations and implementation of marketing activities
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