Abstract

Patient satisfaction had been the center of many research studies globally. However, very few studies published had analyzed the impact of healthcare accreditation on patients’ satisfaction. Objective: To review and analyze the impact of hospital accreditation on patients’ satisfaction. Method: A comprehensive searches were conducted in the online databases of goggle scholars and research gate. Results: This review revealed that the hospital accreditation impacted on patients’ satisfaction in several departments. Conclusions: The hospital accreditation has a positive impact on patients’ satisfaction in several departments

Highlights

  • Quality has become a fundamental requirement for healthcare organizations in order to survive and succeed in the competitive, demanding and challenging healthcare service industry

  • “The Impact of Hospital Accreditation on the Patients Satisfaction of Haemodialysis Department Services paper results indicate that the mean satisfaction score has improved from before accreditation compared to after accreditation” (Shaikh, 2017) [16]

  • “The Impact of Hospital Accreditation on the Patient’s Satisfaction of Pharmacy Department Services research paper indicates that the satisfaction score has improved from before accreditation compared to after accreditation which indicates that the accreditation has a positive impact on the satisfaction of the Pharmacy Department Service of the study hospital” (Shaikh, 2017) [18]

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Summary

REVIEW OF LITERATURE : an essential way to achieve the required

The healthcare accreditation is usually a excellence in business practice, as it provides voluntary program, sponsored by a Noncustomer satisfaction through continuous. Governmental Organization (NGO), in which quality improvement In this modern era of science, technology and evaluate the compliance of a health care quality, the healthcare service industry is a organization with pre-established performance thriving sector, which is continuously on high standards (Shaw CD, 2004) [4]. Process and outcome can be Accreditation of a health care organization is an improved by implementing the healthcare external evaluation of the level of compliance accreditation standards as they are based on against a set of organizational standards current evidence based practices and processes. Improving the structure, process, outcome and other health care facilities and introduced the maintaining the quality of the healthcare “Minimum Standard for Hospitals” in 1917. In 1951 provider organizations adopt standardized the Joint Commission on Accreditation of processes for evaluating health care.

History of Patient Satisfaction
Impact of Hospital Accreditation
DIRECTIONS RESEARCH : FOR

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