Abstract
Organizational commitment is crucial in the service-oriented hospitality industry. A service-oriented firm may achieve high quality service standards and customer satisfaction by employing qualified occupations. Employing qualified staff requires motivation and emotional organizational commitment. In addition, having a positive working ethical climate in the firm is crucial for profitability and productivity. Thus, hospitality businesses can achieve industrial competitiveness.The aim of the study is to determine the effect of the ethical climate on the emotional organizational commitment in the accommodation enterprises. The study addresses ethical climate scale developed by Victor and Cullen (1993) and emotional organizational commitment sub-scale developed by Meyer and Allen (1991). The survey data were obtained from a total of 340 participants who employ at six different 5-star hotels operating in Antalya. The first part of the questionnaire covers questions that determine the relationship between employees' organizational ethical climate perceptions and emotional organizational commitment. In the second part, there are questions asked to determine the demographic characteristics of the participants. The ongoing analyzes will be tested by structural equation modelling. Research result will be show positive relationships between positive ethical climate and emotional organizational commitment in accommodation enterprises. In addition, the study examines whether the emotional organizational commitment levels of employees differ or not according to sex, marital status, age, income level, education, study period and departments.
Highlights
The presence of organizational ethical climate has gained an importance as a result of globalization in today’s companies and increasing competition, and the companies’ managers need to know the impact of ethical climate on the employees’ behaviour
It was searched in this study that the impact of ethical climate perception belonging to the employees in the accommodation companies on the emotional organizational commitment, and from the point of results, the recommendations were provided to the employees and managers
An organization’s ethical climate guides the employees’ behaviours, inter-organizational norms, the decisions, the approaches related to the solution of problems, the organization’s policies and procedures
Summary
The presence of organizational ethical climate has gained an importance as a result of globalization in today’s companies and increasing competition, and the companies’ managers need to know the impact of ethical climate on the employees’ behaviour. The presence of organizational ethical climate in a company has a supplementary role for the company’s sustainable growth. It causes the positive work outputs on both of themselves and the company that the employees depend emotionally on the company where they work. As the emotional commitment is based on the voluntariness rather than the obligation, it has much more impact on providing productivity and positive ethical climate than other commitment aspects. It was searched in this study that the impact of ethical climate perception belonging to the employees in the accommodation companies on the emotional organizational commitment, and from the point of results, the recommendations were provided to the employees and managers
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