Abstract
At present, employees are not only concern about the pay which they receive for their work but also, the work environments, relationship with the supervisors and coworkers, expecting self-respect and ownership of one’s own work. Thus, the employees expect from employers to accommodate them with long term, continuous happiness at work. Therefore, employers focus on maintaining sustainable workforce through promoting employee happiness, which ultimately leads to build high levels of organizational citizenship behaviour. The main purpose this study was to identify the impact of employee happiness on organizational citizenship behaviour with special reference to the executive level employees in selected leading mobile telecommunication companies. Standard questionnaire was used to collect the primary data from 153 executive level employees using simple random sampling technique. Research includes the dimensions of employee happiness according to the Fisher’s conceptualization of happiness and how each dimension links to create organizational citizenship behaviour in employees, which ultimately used to build a relationship between employee happiness and organizational citizenship behaviour. Further, study tested results obtained from frequencies, mean analysis and correlation analysis revealed that there is a positive strong relationship between the employee happiness and organizational citizenship behaviour. Thus, the research further analyzed the impact of the two variables and results depicted that there is a significant impact of employee happiness on organizational citizenship behaviour.
Highlights
According to Maslow’s hierarchy of needs humans need the basic needs to satisfy and they are in need of psychological and selffulfillment needs
When it comes to performance that links with the behaviours of employees, organizational citizenship behaviour( organizational citizenship behavior (OCB)) is widely a discussed concept identifying OCB as the individual behavior that is discretionary, not directly or explicitly recognize by any formal reward system and that in aggregate promotes effective functioning of an organization (Organ, 1988).This means that employee is willing to exert an extra effort beyond his or her call of duty in order to fulfill the group interest over individual interest
In order to fulfill this empirical gap, this research discusses the impact of employee happiness on organizational citizenship behavior in Sri Lankan context
Summary
According to Maslow’s hierarchy of needs humans need the basic needs to satisfy and they are in need of psychological and selffulfillment needs. Being a citizen in the organization implies that working towards the betterment of others, accepting orders without fuss, this means that the employee is willing to contribute to the organization beyond his or her call of duty and they prefer organizational and group interest to individual interest. These behaviors are embedded in the career self-sacrifice. In order to fulfill this empirical gap, this research discusses the impact of employee happiness on organizational citizenship behavior in Sri Lankan context.
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