The Impact of Emotional Intelligence on the Performance of Employees in the Lebanese Banking Sector During Crisis

Abstract

Objective: Although the importance of emotional intelligence is noted by several authors, its significance should be emphasized in jobs where crises occur, such as Lebanese banking positions. The significance of the study lies in its main aim, which is to address this gap and examine how the emotional intelligence of Lebanese bank employees affects their performance during a crisis. The aim of the study is to examine the positive impact of emotional intelligence on the performance of employees working in the Lebanese banking sector during a crisis. Methodology: To verify this aim, a questionnaire was distributed to employees working in the Lebanese banking sector during the crisis that has been affecting Lebanon. A sample of 201 respondents was obtained, and the data obtained were analyzed using SPSS. Findings: It was found that employees working in the banking industry during the crisis performed better when they possessed high emotional intelligence. Implications/Value: It is highly recommended that bank managers become aware of the importance of their own emotional intelligence and that of their employees, as it will directly and positively affect their performance during a crisis, thus influencing the overall performance of the sector.