Abstract
The study aims at determining the level of influence of Emotional Intelligence (EI) of the managers of the Jordanian Telecommunication companies on their leadership style, also, it’s an attempt to find is there democratic and autocratic managers due to (EI) in the same companies and if there is a difference on senior and junior managers due to (EI). A random sample of (115) manager and supervisor was selected from the three Telecom. Companies (Zain, Umniah and Orange) for investigation. Data was collected by a questionnaire developed by the researchers and statistical analysis; mean and standard deviation, Pearson coronation coefficient and one way ANOVA, was applied to answer the questions and hypothesis of the study. The results of the study revealed that most of the telecommunication managers feel that (EI) is so important and helpful in their work, also, Democratic and senior managers show the same influence by (EI) in comparison with autocratic and junior managers. The study recommended that, the three Jordanian telecom. Companies have to incorporate the (EI) more in their values and activities in order to inspire and motivate their subordinates, and building trust.
Highlights
Emotional intelligence has gained considerable attention because of its tangible results by the management of organizations at different administrative levels
As we live in a world of rapid changes in technology and administrative systems, it has reflected on the life of organizations of values, ideas and culture, which led to changes in the work environment and even in the behavior of workers, which led to the presence of a new generation of managers and leading actors capable of leading their organizations towards a better future
Because the administrative leadership is a central issue in any organization directed researchers to discuss their relationship with the new concepts that have taken the emergence of newly including the concept of emotional intelligence, which seemed to capture the attention of researchers and practitioners of management science, which was considered an important variable to predict the success of the career as successful leadership requires technical and intellectual knowledge and emotional intelligence
Summary
Emotional intelligence has gained considerable attention because of its tangible results by the management of organizations at different administrative levels. Because the administrative leadership is a central issue in any organization directed researchers to discuss their relationship with the new concepts that have taken the emergence of newly including the concept of emotional intelligence, which seemed to capture the attention of researchers and practitioners of management science, which was considered an important variable to predict the success of the career as successful leadership requires technical and intellectual knowledge and emotional intelligence. The Jordanian telecom operators operate in a competitive environment as a result of successive developments, sophisticated technology and rapid change in the needs of customers and their wishes and constant demands by the shareholders to improve the effective performance of the increase in profits. One of the best ways to face challenges in the telecommunications sector is to focus on the emotional intelligence of the human resource where emotional intelligence is a critical tool for development
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