The impact of e-readiness on strategic flexibility

Abstract

Organisations inherently seek to realise their optimal potential by developing their strategic flexibility, to reach the highest levels in order to achieve their objectives and maintain survival, continuity, competition and excellence. Part of this, particularly in the modern globalised, networked economy, is seeking to raise electronic readiness to the highest possible level to keep abreast of technological development. Based on this orientation, this paper aims to identify the impact of electronic readiness dimensions: information and communication technology infrastructure, human resources and management on the strategic flexibility dimensions: resources flexibility, information flexibility, and coordination flexibility. The study population consisted of all employees in control and supervisory positions in Greater Amman Municipality (upper and middle management levels), comprising a total of 479 people. The study showed a statistically significant effect of electronic readiness on the strategic flexibility and suggested some practical recommendations.