The Impact of Culture Clashes on Employee Satisfaction in Multinational Companies in China

Abstract

With the globalisation of the economy, more and more companies are operating abroad and developing into multinational companies. Due to the differences in political systems, cultural backgrounds and language environments in different countries and regions, cross-cultural conflicts in companies are inevitable and are becoming more pronounced over time. This paper examines whether cross-cultural conflict has an impact on employee satisfaction through a review of previous literature. The paper first examines the four dimensions of culture, uncertainty avoidance, religion and language, and then examines employee satisfaction in terms of religion, language, management style and cross-cultural competencies, and finally combines the two to identify the links. It was found that language, religion and culture conflict are the main reasons for the decline in employee satisfaction, while for managers, their own intercultural competencies also have an impact on their satisfaction. The research in this paper helps to make companies pay more attention to cross-cultural conflicts within the company as a way to maintain employee satisfaction.