Abstract
This study explores the profound impacts of the COVID-19 pandemic on the skills matrix within the hospitality industry in Lusaka, Zambia. Through a mixed-methods approach involving 49 establishments, the research highlights significant job losses and skills mismatches resulting from the pandemic. It also examines the adaptive strategies employed by the industry to mitigate these effects. The findings advocate for the implementation of continuous skills development programs and strategic workforce planning to enhance industry resilience and sustainability. Recommendations are made for the development of crisis management plans that incorporate skills development, aimed at better preparing the industry for future global crises.
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