The impact of corporate social responsibility on employee’s organizational trust: Empirical evidence from garment enterprises in Vietnam

Abstract

Organizational trust can be seen as an effective determinant of positive behaviors and attitudes of employees. Implementing corporate social responsibility is suggested as a solution to establish organizational trust. This research aims to provide new insights into four elements of corporate social responsibility affecting organizational trust of employees. Hypotheses were developed as a result of the critical review of relevant studies and then tested using quantitative survey data. The main results of the study were based on a database collected through a questionnaire survey in 2024 administered to 526 people in 38 Vietnamese garment enterprises. CFA analysis, SEM analysis, Bootstrap testing and multi-group analysis were applied to test hypotheses. The result indicates that economic responsibility, legal responsibility, ethical responsibility and philanthropic responsibility are positively related to employee’s organizational trust in Vietnamese garment enterprises. Of the four elements of corporate responsibility investigated, legal responsibility exerted the strongest influence.