The Impact of Accreditation Agencies and Other Powerful Stakeholders on the Performance Measurement in Polish Universities

Abstract

Purpose: This study aims to extend our understanding of how internal organizational processes change in response to external demands, by investigating the changes undertaken by two Polish business schools (b-schools) in anticipation of and in response to the demands of accreditation agencies and other powerful stakeholders. Specifically, it examines the internal research-related performance measurement (PM) system and changes in the use of performance information (PI). Design/Methodology: The case study method is adopted, using data from publicly available documents and interviews with the faculty and management at the two schools. The data are interpreted and analyzed using neo-institutional theory. Findings: Powerful stakeholders are the primary reason for changes in PM systems and the manner in which PI are used. Specifically, accreditation agencies reflect an additional layer in the PM system, allowing a downward cascading PI effect. This also leads to a wider use of PI across different organizational levels. Research Limitations: This study focuses on two case studies in a region still undergoing transition. Thus, this analysis could be reinforced through additional cases, different data collection methods, and cross-country and between-country comparative analyses. Originality/Value: The changes in PM systems and particularly the use of PI are discussed in the context of Polish higher education and, more broadly, the entire Central and Eastern Europe (CEE) region. Moreover, the consideration of two b-school cases facilitates a comparative analysis of the differences in PM systems and the use of PI in the context of stakeholders’ PI needs.