The Impact and Effect of Learning 2.0 Programs in Australian Academic Libraries

Abstract

Replicated across the globe, the Learning 2.0 program, also known as “23 Things” has been touted as a means to not only educate staff about emerging social technologies but as a means of moving the participating library forward. This article explores the results of a multi-faceted research project launched in Australia in 2009 as part of the CAVAL Visiting Scholar program, focusing on academic library staff who have participated in a Learning 2.0 program. Measuring the impact on staff, examining perceptions of the program, and describing the lasting effects are all a part of the research project. The article includes results from a national survey in Australia of participants in “23 Things” style programs and reports on focus groups made up of staff of two academic libraries, two to three years after the conclusion of respective Learning 2.0 initiatives. The authors offer a detailed examination of the personal and institutional changes after a library offers such a program to staff. Results include an emphasis on personal change, openness to emerging technologies, and a willingness to explore. Library staff report they are more comfortable with emerging technologies and have incorporated the tools into their work.