The Identification of Risk Factors of Quality that Affecting Contractors’ Performance at XYZ Company

Abstract

In the implementation of construction projects often present several problems, both are technical and non-technical. Risk management is an activity carried out to minimize the risks that might occur in the project. Construction in the Green Office Park district owned by PT. XYZ gives trust to one of the leading contractors in Indonesia and assisted by other specialist contractors. Green Office Park was recognized for incorporating advanced green architectures to conserve energy, water and natural resources. This district is located on a land area of 25 Ha and there are 6 office buildings and a lifestyle mall with beautiful and unique concepts that have Green features, like Microclimate Optimization, Green Transport and Integrated Parking, and Sustainable Management Practice. During the construction of several buildings in this district, they often experience various obstacles and more or less have similar problems in every development in this district. The purpose of this study is to identify the risk factors of quality of the contractors’ work in the PT. XYZ. This study was examined based on various literature sources, namely: project life cycle, construction phase, risk management, quality management, the parties involved in the construction process, project performance, and various relevant research results. The research methodology is carried out by stages: discussing the problems that occur in the field, identifying research problems, preparing research instruments, analysing research problems and discussing the results of the research obtained. Through this research, resulted identification of risk factors of quality that affecting contractors’ performance at the XYZ company.