Abstract
In this research, we seek to understand how physicians would respond to a policy change, i.e. promoting paid consultations over free services, on an online platform. We found that, contrary to general expectations, physicians’ service quality increased for free consultations and decreased for paid consultations. Our findings have important theoretical and practical implications.
Sign-in/Register to access full text options 
Talk to us
Join us for a 30 min session where you can share your feedback and ask us any queries you have
Schedule a callDisclaimer: All third-party content on this website/platform is and will remain the property of their respective owners and is provided on "as is" basis without any warranties, express or implied. Use of third-party content does not indicate any affiliation, sponsorship with or endorsement by them. Any references to third-party content is to identify the corresponding services and shall be considered fair use under The CopyrightLaw.
