The Hero-Villain-Fool Narrative Construction Method: Assessing hidden organizational phenomena.

Abstract

In the following paper, I present the hero-villain-fool narrative construction method in order to assess hidden organizational phenomena. Psychologists can analyze organizations in two ways either by focusing upon formal networks (e.g. organigram) or by taking a closer look into informal networks. The present paper tries to help organizational psychologists to generate meaning making within informal networks. These informal networks are important semiotic spaces where knowledge is generated that lies in the taboo zone of talking for the formal networks. Thus, my open interview guide proposes a flexible method that can reverse the taboo zone of talking and expand the talkability zone. As a consequence, meaning making is generated that bears conflicts showing urgent - yet not fulfilled - needs within the organization. The proposed method is instanced by a microgenetic analysis of a single case study showing that the hero works as a meta-organizer for adaptive trajectories that lead into a multilateral negotiation of concrete strategies fulfilling urgent pressing needs within organizations. Limitations are made explicit such as by arguing for expanding the research design into focus groups inviting various employees and leaders to the generation of meaning making that operates between the talkability and taboo zone of talking.