Abstract
This paper proposed a concept of the Group Decision Support System (GDSS) to evaluate the performance of Information and Communications Technology (ICT) Projects in Indonesian regional government agencies to overcome any possible inconsistencies which may occur in a decision-making process. By considering the aspect of the applicable legislation, decision makers involved to provide an assessment and evaluation of the ICT project implementation in regional government agencies consisted of Executing Parties of Government Institutions, ICT Management Work Units, Business Process Owner Units, and Society, represented by DPRD (Regional People’s Representative Assembly). The contributions of those decision makers in the said model were in the form of preferences to evaluate the ICT project-related alternatives based on the predetermined criteria for the method of Multiple Criteria Decision Making (MCDM). This research presented a GDSS framework integrating the Methods of Analytic Hierarchy Process (AHP), Technique for Order Preference by Similarity to Ideal Solution (TOPSIS) and Copeland Score. The AHP method was used to generate values for the criteria used as input in the calculation process of the TOPSIS method. Results of the TOPSIS calculation generated a project rank indicated by each decision maker, and to combine the different preferences of these decision makers, the Copeland Score method was used as one of the voting methods to determine the best project rank of all the ranks indicated by the desicion makers.
Highlights
The main advantage which this Multiple Criteria Decision Making (MCDM) offers is its ability to provide decisionmaking processes through the analysis of complex problems, aggregation of the criteria used in evaluation processes, the possibility of making the right decision, and the scope for decision makers to participate actively in the decision-making processes[1].Several research in Information and Communications Technology (ICT) project performance evaluationrelated decision making employed this MCDM method [1][2][3][4]
Evaluation of ICT projects designedwas a model of Multiple-Criteria Decision Making (MCDM) using the methods in Multi-Attribute Decision Making (MADM)
To draw the conclusion relating to the ICT project results attained, the performance assessment scale based on the existing criteria was used
Summary
The main advantage which this Multiple Criteria Decision Making (MCDM) offers is its ability to provide decisionmaking processes through the analysis of complex problems, aggregation of the criteria used in evaluation processes, the possibility of making the right decision, and the scope for decision makers to participate actively in the decision-making processes[1]. The initial step to diminish the risk of project failure is to choose an optimum project with the MCDM approach using AHP and TOPSIS methods In another model, Linear Programming (LP) and MCDM for decision making were applied in the priority project selection evaluation based on a number of predetermined criteria [4]. In Indonesian government agencies, especially in regional governments, there is a type of report called LAKIP, which is the Performance Accountability Report of Government Agencies, which serves as an instrument for measuring www.ijacsa.thesai.org (IJACSA) International Journal of Advanced Computer Science and Applications, Vol 7, No 4, 2016 performance of related agencies with regard to the extent of the successful implementation of their programs/activities This type of measurement is undertaken on a general basis with a variety of variables used, not specific to ICT.
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