The GP OOH Palliative Care Handover Project

Abstract

Introduction: The need to develop a standardised information transfer process from GPs to the Out-of-hours (OOH) service for patients with palliative care needs was identified as a priority in the Irish Hospice Foundation Primary Palliative Care in Ireland(1) report and is supported by Kiely et al (2). Description: A GP OOH Palliative Care handover form was developed and piloted in 2014 in Southdoc OOH service. Aim: To pilot test the GP OOH Palliative Care handover form. Population and Stakeholders: GPs and those working in the OOH service to include triage nurse, admin staff and GPs are the main stakeholders. This work also impacts on community specialist palliative care team, night nurses, residential centre nurses patients and family members. Timeline: The pilot took place over a 6 month period. Recommendations are still being progressed Highlights: The form was evaluated very positively with no changes being required Use of the form has gained momentum with 5 services throughout the country using the form to aid communication between GPs and the OOH service. Use of the form as been picked up within residential centres where it is recognised as a key way to communicate preferences to OOH GPs. Sustainability: CAREDoc OOH service are working with the HSE to develop an e-version of the form that can more easily be rolled out to other OOH services for use. Transferability: To assist with national roll out of the form SouthDoc information has been removed so that other services can use it easily. Result: A validated tool is freely available for use Conclusion: Use of the form aids communication between GPs and the OOH service by doing so continuity of care is supported. Discussion: More research is needed to establish the impact of the form for people and their families in the community and supports continuity of care. Lessons Learned: Earlier engagement with technology would increase speed at which the form could be rolled out.