Abstract

Abstract: Good governance is related to good administration. There is fast organizational development with good governance because it generates reliability, predictability and accountability essential for any organization's success. This study determined the satisfaction of the stakeholders in terms of the good governance practices of the governing body and analyze the documents of the results of the different internal and external auditing bodies or measures. The study used descriptive-exploratory research where an instrument was developed to delve into the satisfaction level of the decision-making of the governing body. The research items were taken from the UNDP, Price (2018) and The Global Development Research Center’s good governance principles. In addition, existing documents like results of the office performance commitment and review, customer feedback, AACCUP, ISO 9001, COD, PRIME-HR, finance, APCR, and stakeholder’s satisfaction were analyzed. These data came from 2017-2018, 2018-2019, and 2019-2020 documents. Results show that the university has achieved most of its annual targets for the specific performance indicators for the seven Major Final Outputs which include Higher Education Program, Advanced Education Program, Research Program, Technical Advisory Extension Program, Support to Operations, General Administration and Support Services, and Good Governance Conditions. On the other hand, there are specific targets for FY 2018, FY 2019, and FY 2020 that were not met. The non-attainment of targets for these years resulted in the ineligibility of the university on the incentives in 2018, and the exclusion of major offices responsible for the non-attainment of the target on the incentives given in 2019.

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