Abstract
The role and importance of artificial intelligence are defined. The prerequisites and trends of the use of artificial intelligence technologies in the development of chatbots are revealed. The necessity of creations the criteria and indicators for evaluating the effectiveness of chatbots controlled by artificial intelligence are focused. The risks of using artificial intelligence technologies in chatbots, namely: risks of discrimination; cyber security risks; risks to confidential data; ethical risks, validation risks are detailed. The conditions, features and algorithms for using chatbots with the use of artificial intelligence are defined. The conditions, features and algorithms for using chatbots with the use of artificial intelligence are defined. Based on the results of the research, it was concluded that the introduction of chatbots based on generative artificial intelligence has both advantages and global risks associated with the criminal and illegal use of these technologies. The threats and dangers provoked by the chatbots based on artificial intelligence and their consequences are revealed. The directions to minimize the risks of using chatbots controlled by artificial intelligence have been determined.
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